20 Best Ticket System for Free Online Business Support

Nowadays, the most successful businesses are those who keep their customers satisfied with their services. Since customers satisfaction has become a crucial factor in deciding the fate and future of any business, so how do you satisfy your customers?

Do you provide them the much needed online ticket support or still keep them hanging in forums? The personalized ticket support system can be a very powerful tool to build a trustworthy relationship with your customers. Many businesses have already adopted best ticket system support as it is a fancy way to listen to customer’s queries, solve their complaints and provide them support, offer them promotional offers as well as for getting customer’s feedback.

Top 20 Best Ticket System for Free Online Business Support

In an era when technology is on its high, and the usage of online services are growing as a viral disease, why to keep your business away from latest technology? In fact, you may use web-based ticket support systems to enhance your business support and provide your customers a powerful help desk.

But selecting perfect ticket system is tough. So I have compiled a useful list of best ticket systems which includes free as well as premium support ticket systems. So if you are looking for free online ticket management systems, stay tuned.

Also Read: 9 Best Online Invoice Creator to Generate Invoice Online for Free

The Science Behind Online Ticket Support System

The process of providing online ticket support through email is not such a simple process as people usually think. It is a complete process which involves many small processes that start when a customer writes any complaint to help desk.

The sending confirmation email through auto-responders, assigning the complaint to any member of customer support executive, analyzing and solving the problem as well as sending confirmation emails of successful troubleshooting, etc. follow them.

Also Check out: Top 10 Best Project Management Software Tools to Manage Projects Easily

Top 20 Best Ticket System for Online Business Support

To help you improve your online ticket support system and provide a user-satisfaction touch to supercharge your customer support service, I’m listing below the most powerful ticket systems. Depending upon your requirements and budget, you may choose to have free or premium ticket support management system.

Premium Ticket Support Systems

1. ZenDesk

ZenDesk is the most powerful and top rated customer service ticketing software that has got many key features. It is most popularly known for fulfilling the needs of all users – customers, clients, managers as well as agents. There is flexibility for everyone.

ZenDesk - Top Rated Most Powerful Premium Customer Support Software

ZenDesk has got such easy user interface that customers are free to submit their ticket using any of the medium they wish – website, email, Facebook, Twitter, phone, etc. Enhancing its functionality, it is now available on all mobile platforms like iPhone, Android, Windows Phone, Blackberry, etc. operating systems.

2. FreshDesk

FreshDesk is another best premium ticket support system which has got so many powerful ticketing features for customer support. It has also got many key features like ZenDesk, and when it comes to user interface and simplicity, FreshDesk is not less than ZenDesk.

FreshDesk - Scale Your Support Across The Globe with Best Ticket System

FreshDesk not only makes it super easy for your customers to submit complaint tickets but also provides your customer support executive members many powerful tools to solve and trouble shoot the tickets.

3. JitBit Help Desk

JitBit HelpDesk is yet another useful premium ticketing system which provides top quality web based support ticket management. JitBit HelpDesk comes in two different versions – one is web based app while other is hosted helpdesk. Web based help desk can be downloaded and hosted on your server once you purchase the license while hosted help desk is hosted on their cloud server.

JitBit - Powerful Online Ticket Tracking and Premium Ticket Support System

Easy user interface, tracking of tickets supports, email integrations, active directory, secure and reliable server control, report tracking, etc. are many powerful features that make it able to delight your customers.

4. Kayako

Next to come is Kayako. Kayako is one of the most popular help desk software which has provided customer support services to customers of many powerful brands and enterprises. Kayako not only provides customer service software but also known for live chat support software. It has got some key features like prioritizing tickets and support.

Kayako - HelpDesk Software Live Chat Support Ticket

5. HelpSpot

HelpSpot is yet another useful, user-friendly help desk support system which comes with many top quality features like batch actions, filtered views, grouped filters, automation, stream view, exporting, spam filtering, manual request creation, work flow management, etc.

HelpSpot - HelpDesk Software 45-Days Free Trial

You may access HelpSpot on the go using its mobile applications and stay updated with RSS feed readers.

6. Vision Help Desk

Vision Helpdesk is a multi-company web based customer support helpdesk software that comes with unique features like multi-channel help desk, satellite helpdesk, ticket billing, blabby, etc. The design and architectures, client management, staff management, etc. are super easy. That is why Vision Helpdesk is known as one of the best ticket systems.

Vision HelpDesk - Premium Help Desk Customer Support

Either download license and host Vision helpdesk on your server or get a SAAS license hosted on their servers. They also provide a 30-day free trial.

7. Track-It !

Track-It ! is another useful help desk software with many powerful features that you’ll be required for improving your customer support system and asset management operations. Active directory integration, work order timer and templates, improved analytics and report tracking, etc. are some of its salient features.


Track-It! comes with a flexible pricing that reduces your cost of support ticket management and provided an improved IT solution to satisfy your customer’s needs.

Read: Super Backup – Best Android Data Recovery App to Backup SMS & Contacts

8. Tender Support

Tender Support is a special kind of customer support software designed to help you in providing your customers a better support. It is a multi-operational software where users can access support ticket via email as well as get a solution from other community members by visiting forums.

Tender Support - Premium Ticket Support With Effectiveness and Productive Tracking

Tender Support allows you to stay connected with your customers no matter wherever you go. You get instant notifications of new tickets and replies thus making it super easy for you to track the effectiveness and productivity of your member staff also.

9. Cerberus Helpdesk

Cerberus is a fast and flexible ticket support platform for web based collaboration and automation. It provides you powerful tools to remember anything about anyone, fastly reply to and process a large number of emails, automate the work flow and build shared workspaces.

Cerberus - Fast and Flexible Platform to Improve Customer Support

You may also capture your customer’s feedback, manage tasks, track time and share expert knowledge more effectively.

10. Get Satisfaction

Get Satisfaction is another premium support ticket system which is mainly a customer community for social support and customer feedback. It is a very flexible online community software that helps you reduce cost on IT solutions for your business and provide you with an improved customer support platform

Get Satisfaction - Powerful Online Customer Community Software

Read: Perpetuall Keeps Your Contacts Updated

Free Ticket Support Systems

11. OS Ticket

OS Ticket is one of the most popular open source support ticket systems that are available for free downloading. You may download it and host on your server for unlimited free support ticket system management.

osTicket - Branded Premuim and Free Ticket Support System

However, if you are looking for a more powerful managed cloud hosting of support ticket system with branded support and security then you should choose their premium service of hosted ticket system which is hosted on their cloud server and is branded as Support System.

Try: DU Speed Booster Free Android App to Boost Your Smartphone Speed

12. Spiceworks

Spiceworks is a very useful free help desk software designed especially for IT companies and enterprises to help them improve customer support service. Spiceworks also offers two variants of their help desk software services. One which is free, while other comes with premium packages.


You can download the free version and host on your server while if you wish to get it hosted by them, you can start their 30-day free trial and later upgrade to extend the premium ticketing support services.

13. Request Tracker

Request Tracker is a free open source issue tracking system that is completely free. You may easily download it and use for managing your customer’s ticket support system with absolutely no cost or any hidden licensing fees. Request Tracker comes with many powerful features that keep it no less than premium support ticket services.

Request Tracker - Free Ticket Support System With Premium Features

The mobile-optimized interface, dashboard, and relationship graphs to show you big pictures, seamless PGP support for encrypting, decrypting and verifying outgoing and incoming emails, etc. are some of its salient features.

14. HESK

Hesk is another useful free helpdesk software designed to provide you a powerful interface for all your tasks. It comes with many awesome features that include easier submission of support tickets, better communication with support staff, functionality to view the status of support ticket and access knowledge base easily – all this together make a powerful support ticket system for your customers.

HESK -Help Desk Premuim Ticketing Support Software For Free

It also makes super easy for you and your staff members to manage support tickets and track productivity with detailed analysis.

15. OTRS

OTRS is another free open source help desk software for managing your customer support ticket system. OTRS has an easy to use simple user interface. It offers useful features like ticket management, tracking and reporting, sales and billing management, knowledge and access management, etc.

OTRS - Open Technolgy Real Services for Powerful Ticket Support IT Solutions

Though OTRS is powerful enough to manage your ticket support system itself, you may also add add-ons to improve and enhance its functionality.

16. eTicket

eTicket is yet another best ticket system which is an open source help desk software based on PHP and free to download. It has got the ability to fetch and process the support ticket via emails (pop3/pipe) as well as via web form.

eTicket Support - Help desk Software Platform for Customer Ticket Management

eTicket is an ideal easy to use and install help desk software for any website with a very simple user interface. It also offers a ticket manager with many salient key features.

17. Trouble Ticket Express

Trouble Ticket Express is a free web based open source help desk software that is effectively used to manage customer support ticket system by many enterprises. Once installed on your website, it allows you to activate feature rich technical support forms thus helping you to keep total control over your customer services.


Read: Make Your Gmail More Productive with Google’s New Inbox by Gmail App

Best Support Ticket System for CMS

18. WordPress Advanced Ticket System

WordPress Advanced Ticket System [WATS] is a very effective solution to manage your customer support service. If you are looking for best ticket system for content management system (CMS) like WordPress, then there can’t be a better alternative than WATS.

ticket-system - WordPress Advanced Ticket System for Effective Ticket Support Management

It comes with many powerful features in paid as well as the free version which you may extend by installing plugins. However, it is worth nothing that your ticket support system lacks few advanced features as compared to the premium version.

19. RS Tickets Pro – Premium Ticket Support for Joomla

RS Tickets Pro is the professional Joomla help desk ticket system. It has got many key features that will help you improve your overall customer support service.

RS Ticket Pro - Best Ticket System for Joomla CMS

By default, RS Tickets Pro comes with an integrated knowledge base that helps you staff members in decreasing response time and improving efficiency. Thus overall, RS Ticket Pro comes with a powerful tool to increase the productivity of your customer staff executives.

20. Support Ticketing System – Ticketing System for Drupal

Unlike other ticket support systems, it doesn’t offer many fancy features, but the Support Ticketing System is the only customer support system for Drupal CMS that provides some basic help desk features. These features include creating support ticket email to assigning tickets to members and email notifications etc.

Support Ticketing System - Best Ticket System for Drupal CMS

The Pro Review from TechReviewPro

While researching for the best ticket systems for satisfying your customer’s needs, we came across many other useful ticket support systems, but we haven’t included them in this list as their quality doesn’t meet to stand out on this list. Hope this list of top 20 best ticket system will help you choose the perfect ticket system of your choice and thus improving your customer support service.

Is something missing from this post? Add it in your own words, use the comment box below. Do let me know what customer support ticket services you are going to select for your business needs.

Also Read:

  1. Advantages of Cloud Computing: Is Cloud Based Solution Right for Your Business?
  2. 20 Killer Tips to Reach More Target Audiences on Your Facebook Business Page – [Infographic]
  3. 11 Best Cloud Storage Services with Multi-Device Sync Feature for Free File Hosting
  4. Top 5 Best Google Voice Desktop App Clients for Linux, Windows, and Mac
  5. Top 20 Best Productivity Apps to Keep You and Your Boss on Top

Meet Author

Rahul Dubey

Rahul is a tech geek, author, blogger, podcaster, YouTuber and a keen learner. Rahul enjoys learning, testing, and messing up with new tips and tricks, apps, and gadgets. He has been writing for several years and has even contributed to popular Magazines like Huffington Post. When he is not making this site better or shooting videos for TechReviewPro YouTube channel, you can find him helping people in groups, forums, and private communities. He is very down to earth person and believes in Karma, hence he never misses an opportunity to help others. Got a query? Ask him via Email: [email protected]

Comments on this entry are closed.

  • James

    Thought I’d share another option with you. There’s a free helpdesk system called Helprace: it not only contains a help desk but a feedback community and a knowledge base.

  • Bhanu

    We use open source, free version of Faveo Helpdesk, it works out very well for us, it has simple UI and and all the features that we require

    • Thanks Bhanu for letting us know your favorite ticket support system. Hopefully this will be helpful for our readers.

Pin It on Pinterest

Share This