Top 20 Best Ticket System for Free Online Business Support

Now a days, the most successful businesses are those who keep their customers satisfied with their services. Since, customers satisfaction has become crucial factor in deciding the fate and future of any business, so how do you satisfy your customers ?

Do you provide them the much needed online ticket support or still keep them hanging in forums ? The personalized ticket support system can be a very powerful tool to build a trustworthy relationship with your customers. Many businesses have already adopted best ticket system support as it is a fancy way to listen to customer’s queries, solve their complains and provide them support, offer them promotional offers as well as for getting customer’s feedback.

Top 20 Best Ticket System for Free Online Business Support

In an era when technology is on its high and the usage of online services are growing as a viral disease, why to keep your business away from latest technology ? In fact, you may use web-based ticket support systems to enhance your business support and provide your customers a powerful help desk.

But selecting perfect ticket system is tough. So I have compiled a useful list of best ticket systems which includes free as well as premium support ticket systems. So if you are looking for free online ticket management systems, stay tuned.

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The Science Behind Online Ticket Support System

The process of providing online ticket support through email is not so simple process as people usually think. It is complete process which involves many small processes that starts when a customer writes any complaint to help desk.

The sending confirmation email through auto-responders, assigning complaint to any member of customer support executive, analyzing and solving the problem as well as sending confirmation emails of successful trouble-shooting etc. follow them.

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Top 20 Best Ticket System for Online Business Support

To help you improve your online ticket support system and provide a user-satisfaction touch to supercharge your customer support service, I’m listing below the most powerful ticket systems. Depending upon your requirements and budget, you may choose to have free or premium ticket support management system.

Premium Ticket Support Systems

1. ZenDesk

ZenDesk is the most powerful and top rated customer service ticketing software that has got many key features. It is most popularly known for fulfilling the needs of all users – customers, clients, managers as well as agents. There is flexibility for everyone.

ZenDesk - Top Rated Most Powerful Premium Customer Support Software

ZenDesk has got such easy user interface that customers are free to submit their ticket using any of the medium they wish – website, email, Facebook, Twitter, phone etc. Enhancing its functionality, it is now available on all mobile platforms like iPhone, Android, Windows Phone, Blackberry etc. operating systems.

2. FreshDesk

FreshDesk is another best premium ticket support system which has got so many powerful ticketing features for customer support. It has also got many key features like ZenDesk and when it comes to user interface and simplicity, FreshDesk is not less than ZenDesk.

FreshDesk - Scale Your Support Across The Globe with Best Ticket System

FreshDesk not only makes it super easy for your customers to submit complaint tickets but also provides your customer support executive members many powerful tools to solve and trouble shoot the tickets.

3. JitBit Help Desk

JitBit HelpDesk is yet another useful premium ticketing system which provides top quality web based support ticket management. JitBit HelpDesk comes in two different versions – one is web based app while other is hosted helpdesk. Web based helpdesk can be downloaded and hosted on your server once you purchase the license while hosted helpdesk is hosted on their own cloud server.

JitBit - Powerful Online Ticket Tracking and Premium Ticket Support System

Easy user interface, tracking of tickets supports, email integrations, active directory, secure and reliable server control, report tracking etc. are many powerful features that make it able to delight your customers.

4. Kayako

Next to come is Kayako. Kayako is one of the most popular helpdesk software which has provided customer support services to customers of many powerful brands and enterprises. Kayako not only provides customer service software but also known for live chat support software. It has got some key features like prioritizing tickets and support.

Kayako - HelpDesk Software Live Chat Support Ticket

5. HelpSpot

HelpSpot is yet another useful user friendly help desk support system which comes with many top quality features like batch actions, filtered views, grouped filters, automation, stream view, exporting, spam filtering, manual request creation, work flow management etc.

HelpSpot - HelpDesk Software 45-Days Free Trial

You may access HelpSpot on the go using its mobile applications and stay updated with RSS feed readers.

6. Vision Help Desk

Vision Helpdesk is a multi-company web based customer support helpdesk software that comes with unique features like multi-channel help desk, satellite helpdesk, ticket billing, blabby etc. The design and architectures, client management, staff management etc. is super easy. That is why Vision Helpdesk is known as one of the best ticket system.

Vision HelpDesk - Premium Help Desk Customer Support

Either download license and host Vision helpdesk on your server or get a SAAS license hosted on their servers. They also provide a 30-day free trial.

7. Track-It !

Track-It ! is another useful help desk software with many powerful features that you’ll be required for improving your customer support system and asset management operations. Active directory integration, work order timer and templates, improved analytics and report tracking etc. are some of its salient features.


Track-It ! comes with a flexible pricing that reduces your cost of support ticket management and provided an improved IT solution to satisfy your customers needs.

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8. Tender Support

Tender Support is a special kind of customer support software designed to help you in providing your customers a better support. It is a multi-operational software where users can access support ticket via email as well as get solution from other community members by visiting forums.

Tender Support - Premium Ticket Support With Effectiveness and Productive Tracking

Tender Support allows you to stay connected with your customers no matter wherever you go. You get instant notifications of new tickets and replies thus making it super easy for you to track the effectiveness and productivity of your member staff also.

9. Cerberus Helpdesk

Cerberus is a fast and flexible ticket support platform for web based collaboration and automation. It provides you powerful tools to remember anything about anyone, fastly reply to and process a large number of emails, automate the work flow and build shared workspaces.

Cerberus - Fast and Flexible Platform to Improve Customer Support

You may also capture your customers feedback, manage tasks, track time and share expert knowledge more effectively.

10. Get Satisfaction

Get Satisfaction is another premium support ticket system which is mainly a customer community for social support and customer feedback. It is a very flexible online community software that helps you reduce cost on IT solutions for your business and provide you with an improved customer support platform

Get Satisfaction - Powerful Online Customer Community Software

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Free Ticket Support Systems

11. OS Ticket

OS Ticket is one of the most popular open source support ticket system that is available for free downloading. You may download it and host on your server for unlimited free support ticket system management.

osTicket - Branded Premuim and Free Ticket Support System

However, if you are looking for a more powerful managed cloud hosting of support ticket system with branded support and security then you should choose their premium service of hosted ticket system which is hosted on their cloud server and is branded as Support System.

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12. Spiceworks

Spiceworks is a very useful free help desk software designed specially for IT companies and enterprises to help them improve customer support service. Spiceworks also offers two variants of their help desk software services. One which is free, while other comes with premium packages.


You can download the free version and host on your server while if you wish to get it hosted by them, you can start their 30-day free trial and later upgrade to extend the premium ticketing support services.

13. Request Tracker

Request Tracker is a free open source issue tracking system that is really completely free. You may easily download it and use for managing your customers ticket support system with absolutely no cost or any hidden licensing fees. Request Tracker comes with many powerful features that keeps it no less than premium support ticket services.

Request Tracker - Free Ticket Support System With Premium Features

The mobile-optimized interface, dashboard and relationship graphs to show you big pictures, seamless PGP support for encrypting, decrypting and verifying outgoing and incoming emails etc. are some of its salient features.

14. HESK

Hesk is another useful free helpdesk software designed to provide you powerful interface for all your tasks. It comes with many awesome features that includes easier submission of support tickets, better communication with support staff, functionality to view status of support ticket and access knowledge base easily – all this together make a powerful support ticket system for your customers.

HESK -Help Desk Premuim Ticketing Support Software For Free

It also makes super easy for you and your staff members to manage support tickets and track productivity with detailed analysis.

15. OTRS

OTRS is another free open source help desk software for managing your customer support ticket system. OTRS has an easy to use simple user interface. It offers useful features like ticket management, tracking and reporting, sales and billing management, knowledge and access management etc.

OTRS - Open Technolgy Real Services for Powerful Ticket Support IT Solutions

Though OTRS is powerful enough to manage your ticket support system itself but you may also add add-ons to improve and enhance its functionality.

16. eTicket

eTicket is yet another best ticket system which is an open source help desk software based on PHP and free to download. It has got ability to fetch and process the support ticket via emails (pop3/pipe) as well as via web form.

eTicket Support - Help desk Software Platform for Customer Ticket Management

eTicket is an ideal easy to use and install help desk software for any website with very simple user interface. It also offers a ticket manager with many salient key features.

17. Trouble Ticket Express

Trouble Ticket Express is a free web based open source help desk software that is effectively used to manage customer support ticket system by many enterprises. Once installed on your website, it allows you to activate feature rich technical support forms thus helping you to keep a total control over your customer services.


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Best Support Ticket System for CMS

18. WordPress Advanced Ticket System

WordPress Advanced Ticket System [WATS] is a very effective solution to manage your customer support service. If you are looking for best ticket system for content management system (CMS) like WordPress then there can’t be a better alternative than WATS.

ticket-system - WordPress Advanced Ticket System for Effective Ticket Support Management

It comes with many powerful features in paid as well as free version which you may extend by installing plugins. However, it is worth nothing that your ticket support system lacks few advanced features as compared to premium version.

19. RS Tickets Pro – Premium Ticket Support for Joomla

RS Tickets Pro is the professional Joomla help desk ticket system. It has got many key features that will help you improve your overall customer support service.

RS Ticket Pro - Best Ticket System for Joomla CMS

By default, RS Tickets Pro comes with an integrated knowledge base that helps you staff members in decreasing response time and improving efficiency. Thus overall, RS Ticket Pro comes with powerful tool to increase productivity of your customer staff executives.

20. Support Ticketing System – Ticketing System for Drupal

Unlike other ticket support systems, it doesn’t offer many fancy features but the Support Ticketing System is the only customer support system for Drupal CMS that provides some basic help desk features. These features include creating support ticket mail to assigning tickets to members and email notifications etc.

Support Ticketing System - Best Ticket System for Drupal CMS

The Pro Review from TechReviewPro

While researching for the best ticket systems for satisfying your customers needs, we came across many other useful ticket support systems but we haven’t included them in this list as their quality doesn’t meet to stand out in this list. Hope this list of top 20 best ticket system will help you choose the perfect ticket system of your choice and thus improving your customer support service.

Is something missing from this post ? Add it in your own words, use the comment box below. Do let me know what customer support ticket services you are going to select for your business needs.

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Meet Author

Rahul Dubey

Rahul Dubey is 20 years old, a web-based entrepreneur and owner of Rahul enjoys learning new tips and tricks related to technology. He helps bloggers excel online with his effective lessons and tools that he uses for successful blogging. His works often gets mentioned on popular magazines like Forbes and Huffington Post etc. And what makes him stand out of crowd is his friendly attitude of sharing what he learns. Got a query ? Ask me via Facebook, Twitter, Google+ or Email.

3 comments… add one
  • James Jun 30, 2015, 5:18 pm

    Thought I’d share another option with you. There’s a free helpdesk system called Helprace: it not only contains a help desk but a feedback community and a knowledge base.

  • Bhanu Oct 30, 2015, 12:13 pm

    We use open source, free version of Faveo Helpdesk, it works out very well for us, it has simple UI and and all the features that we require

    • Rahul Dubey Nov 12, 2015, 2:56 pm

      Thanks Bhanu for letting us know your favorite ticket support system. Hopefully this will be helpful for our readers.

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